Payment methods:
– Online with a bank card through EuPlatesc (Visa/Maestro/MasterCard)
If you choose the online with a bank card it is necessary to fill out a form with the card information in the secure page of the payment processor.
Debit/Credit card payments issued under the Visa and MasterCard logo (Visa / Visa Electron and MasterCard / Maestro) are made through the “3-D Secure” system developed by organizations that ensure the same level of security as online transactions. at the ATM or in the physical environment, at the merchant.
First of all “3-D Secure” ensures that no information related to your card is transferred or stored, at any time, on the store’s servers or on the payment processor’s servers, the data being directly entered into the Visa and MasterCard servers.
– By payment order (bank transfer)
Bank transfer in the account of the company ATELIER DIANA CARAMACI SRL-D. In case of payment of the invoice by PO, the bank commissions related to the transfer are the responsibility of the payer.
– Cash on delivery
For the products customized or made to measure, paid with cash on delivery, you will be requested a 30% payment in advance, the amount will be payed when placing the order by bank transfer.
The identification information necessary for the bank transfer are:
Company name: Atelier Diana Caramaci SRL-D
Nr.Reg.Com: J40/9978/2017
C.U.I/C.I.F: 37811540
Headquarters: Str. Turbinei 13
County: Bucuresti, Sector 2
Bank account no.: RO 69 RNCB 0281 1558 7531 0001
Bank: BCR
Terms of delivery:
Free shipping within Romania
The items can also be delivered internationally. For shipping costs please contact us via e-mail at office@dianacaramaci.ro.
Customs taxes and clearance are in the duty of the buyer. There are no customs taxes and formalities within the EU countries.
Delivery date:
Delivery time is approximately 10-12 business days, this may change depending on the number of concurrent orders. The delivery time starts from the date of the order confirmation. Confirmation of the order in the case of payment by card or by bank transfer, occurs when processing the payment and confirmation that the payment was registered in the account Diana Caramaci SRL-D.
Return policy:
According to OUG 34/2014 on consumer rights, the customer has the right to notify the trader in writing that he wishes to relinquish the order, without penalties and without indicating a reason, the customer must return the order within 14 days from receiving the products, only if the products were not made to the size of the customer or for a custom order.
Products made to the size of the customer or for a custom order cannot be returned. Also, the items bought from the Diana Caramaci Showroom are not considered long distance trade according to law 51/2003 and therefore cannot be returned.
Terms of return:
The return has to be notified by e-mail and the item must be delivered to the office alongside the return document received by email within 14 days from receiving the order. To receive the return document, please contact us at office@dianacaramaci.ro.
- The items can be returned only if they are in their original state, they do not show any damage due to use, if they are accompanied by the original packaging, as well as the return document.
- For the return, please contact us by e-mail, to receive the necessary documents, in which you must fill in the information for your refund (24-character IBAN code, bank, CNP).
- Please contact your chosen courier service for the return and deliver the item to our headquarters. Costs for the return shipping are supported by the customer and will not be refunded in the final payment.
Maximum 48h money refund:
Once the package with the returned items has arrived, www.dianacaramaci.ro must refund the value of the items within 48 hours from the validation of the return. The refunded sum does not include the return delivery taxes. Validation of the return is processed after the returned item has been verified and confirmed to be in its original condition. The validation can take up to 48 hours.
